Preparing for your visit
- Please have your check-in completed prior to your arrival. This is required for each appointment.
- This link will be sent to you via text and email 48 hours prior to your scheduled appointment. If you have any questions about the link or are having difficulties please give our office a call and we would be happy to further assist you. This check-in link must be completed prior to your arrival or your appointment is subject to being rescheduled. - Bring your ID and insurance card to each visit.
- Bring a list of all current medications and supplements you are currently taking, including dosage and what time you take them.
- Bring any MRI/CT imaging on a disc/CD with you to the appointment.
- Arrive 15 minutes prior to your appointment time. Please call our office if you know you are running late. We will do our best to accommodate you but if you arrive 10 minutes past your appointment time, your appointment will have to be rescheduled.
- If an appointment is not canceled at least 24 hours in advance (Exception: Notification for cancellation of Monday appointments, in addition to, Saturday and Sunday night sleep studies, should be given no later than 12:00 pm on the Friday before the appointment) you will be charged a fee based on your type of visit; this will not be covered by your insurance company.
Billing and insurance
- Copays/deductibles and any past due balance will be collected upon check-in.
- All disability and insurance forms filled out by a physician are subject to an appointment and a charge of $30.
- We do not accept Medicaid insurance, workers’ compensation cases, Letters of Protection (LOP), and we do not file auto insurance claims (also known as 3rd party insurance).
- If your insurance plan requires a primary care physician referral it will be patient responsibility to make sure we have an active referral on file.
Forms/Documents
Medical Records FAQs:
Unless the billing records are specifically requested, the physician is not required to provide copies of billing records as part of the medical records. A physician may charge separate fees for medical and billing records requested.
Board rules define a reasonable fee for providing paper copies of medical records as no more than $25 for the first twenty pages and $.50 per page for every copy thereafter.
A reasonable fee for providing copies of medical records in electronic format is a charge of no more than: $25 for 500 pages or less and $50 for more than 500 pages. Also, a reasonable fee of up to $15 may be charged for executing an affidavit, if requested.
A reasonable fee for copies of imaging studies shall be no more than $8 per copy of an imaging study.
*Source Texas Medical Board
- Records Release (We do not release your medical information without your authorization)
Record Release Form (to Southlake Neurology)
Record Release Form (from Southlake Neurology)
- HIPPA Policy
Privacy HIPPA Info for Patients
Online/Mobile Check-In
Check-in Before Your Visit
- Faster, smarter check-in experience, delivered via email/text
- Done on your own time, from the privacy of your own device
- Simple and quick arrival at the office
Make sure we have an up-to-date email address
Pre-Visit FAQs for Patients
Q: What should I look for in my inbox when I receive the Pre-Visit email?
A: An email will come from noreply@southlakeneurology.com with the subject: “Check-in online for your upcoming appointment.” The first line of the e-mail will show the name and phone number of your doctor’s office. The e-mail will also show the date, time and location of your appointment.
Q: What should I expect when I start the pre-visit questionnaire?
A: You will see security questions confirming your date of birth, address and phone number. Once your phone number is confirmed, Phreesia will send you a code via voicemail or text that you must type in before proceeding
Q: When I try to enter my date of birth, there is a message that says it is not valid. What does this mean?
A: The date of birth that you are attempting to match is what the practice has on file. Please ensure with the practice that your date of birth on file matches what you are trying to enter.
Q: No address in the address validation matches where I currently live. How do I solve this and what address do I choose to get past this screen?
A: The address that you are attempting to match is what the practice currently has on file. Please ensure with the practice that your address on file matches where you currently reside. To proceed past this screen you will need to choose what the practice currently has on file.
Q: I do not have access to any phone number that I am given to select and/or the phone number is not correct. How do I proceed?
A: The phone numbers that you are attempting to match are what the practice currently has on file. Please ensure with the practice that you have access to the phone numbers that the practice has on file. If you need to change these phone numbers for any reason, you will need the practice to resend your Pre-visit invitation after changing in their records.
Q: The phone numbers that are listed do not receive text messages, how do I receive a 6 digit code over the phone?
A: When choosing your phone number to enter, you can change the method from “Text” to “Voice”. This will send the code as a phone call via recorded message. If you accidentally chose to send the code as text, on the confirmation screen for the 6 digit code you can select “Re-send as voice message”.
Q: Which questions do I have to answer? Are all questions “mandatory”?
A: Only questions with a red asterisk beside them are required to answer. If you do not want to provide information in the questions without the red asterisk you can definitely skip them.
Q: On the policies section I cannot sign the policies. How do I do this?
A: If you are using a computer and mouse:
- Hover over the white text box that states “Please sign in the space below”
- Click and hold down the left side of your mouse, continue to hold down as you write your signature.
If you are using a tablet or smart phone:
- Hover over the white text box that states “Please sign in the space below”
- Using your stylus or your finger, gently press down on the screen, continue to press down as you write your signature.
If you have signed all forms and are unable to move to the next screen, please make sure that you have selected “I accept” above all of the signature text boxes.
